Privacy Policy

1. Introduction

Welcome to EsyOpBot, operated by JEA Strata Private Limited ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard data when you use our WhatsApp-based clinic management bot and administrative dashboard.

2. Information We Collect

We collect information that you provide directly to us, including:

• Patient Information: Name, phone number, and symptom descriptions provided via WhatsApp for appointment triaging.
• Clinic Information: Clinic name, staff details, and operational configurations.
• Usage Data: Log data, device information, and interactions with our automated bot.
• Location Data: Medical Representative (MR) check-in coordinates (only with explicit consent and for verification purposes).

3. How We Use Your Information

We use the collected data for the following purposes:

• To facilitate appointment booking and doctor triage.
• To provide real-time queue updates and notifications via WhatsApp.
• To verify Medical Representative visits using GPS geofencing.
• To improve our AI receptionist algorithms and system performance.
• To comply with legal obligations and healthcare regulations.

4. Data Security & Confidentiality

We implement industry-standard security measures, including end-to-end encryption for WhatsApp interactions and secure cloud storage for administrative data. Patient medical details are treated with the highest level of confidentiality and are only accessible by authorized clinic staff.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal data. Please contact us at support@esyop.com to exercise these rights.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: